Visa Request Platform Case Study

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Visa Request | Visa Platform

Based in Capetown, South Africa, VisaRequest is a prominent visa assistance company that has the ability, capital, knowledge, and experience handle visa applications. Over the past 10 years, VisaRequest has assisted more than 24,000 travelers in acquiring over 60,000 visas.

VisaRequest’s USP lies in providing most of its services online. It has an alert support team and a customer service center. It handles most of its support services via efficient online messaging and email.

Jun 2014

Nov 2015

Visa Request: Simplifying Your Global Travel Experience

Visa Request was founded with the goal of making international travel easier for everyone. Applying for a visa can often be a complicated and time-consuming process, with various requirements and documentation needed for different countries. Visa Request simplifies this process by offering a central platform that helps users navigate the complexities of visa applications, from start to finish.

By providing step-by-step instructions, personalized assistance, and a user-friendly interface, Visa Request ensures that travelers are fully prepared for their trips. The platform helps users gather necessary documents, track the progress of their applications, and receive alerts for important updates—all in one place.

Whether you’re applying for a tourist, business, or student visa, Visa Request ensures you’re ready to explore the world with ease and confidence.

Our Solution

At Wings Tech Solutions, our team spent the first week in understanding the business model of VisaRequest along with their clients, visa destinations, and other offline processes that could be provided online. Once we understood what VisaRequest did, we brainstormed as a team and came up with the best ideas to redesign and redevelop the portal.

We redeveloped their portal to include the latest information on different visa categories, appointment booking and courier scheduling for the collection of client documents, efficient feedback, and screening and downloading and payment of invoices online.

Taking most of the processes online has helped VisaRequest scale its model and provide the best services to its clients.